سوالات متداول
Question: Under what conditions is an item not eligible for return or exchange?
If the purchase invoice is lost or damaged.
If the item shows any signs of use, resizing, scratches, breakage, or bending.
If the product's original tag or plaque is torn, damaged, or detached.
Discounted and special items that are explicitly stated as non-exchangeable and non-returnable on the product page.
Question: If I return an item, how and when will my payment be refunded?
After the item is received at our warehouse and its condition and authenticity are verified, your paid amount will be fully refunded within a maximum of 72 business hours (3 business days) through the same payment gateway or to the bank account declared by you (based on your request), without any deductions.
Question: Who is responsible for the shipping cost for returning or exchanging an item?
Answer: Normally, the cost of shipping the item for return or exchange is the responsibility of the customer. This cost is fully covered by lilian only if the received item has a technical defect on our part or is different from what you purchased.
Question: If I return an item, how and when will my payment be refunded?
Answer: After the item is received at our warehouse and its condition and authenticity are verified, your paid amount will be fully refunded within a maximum of 72 business hours (3 business days) through the same payment gateway or to the bank account declared by you (based on your request), without any deductions.
Question: Who is responsible for the shipping cost for returning or exchanging an item?
Answer: Normally, the cost of shipping the item for return or exchange is the responsibility of the customer. This cost is fully covered by lilian only if the received item has a technical defect on our part or is different from what you purchased.
